One Exchange Client and Two BlackBerry Handsets

July 31, 2009

For a long time I’ve played by the RIM rules in believing that an Exchange email account can only be linked to one BlackBerry handset through a BES server. The wording is exactly right, but the ‘one handset’ limitation can be overcome with a little planning.

Here’s the environment that I’ve tested this on;

  • Windows Server 2003 R2 with all service packs
  • Exchange Server 2003 SP2 with all service packs
  • BlackBerry Enterprise Server 4.1.6.10

Other items you’ll need;

  • 1 spare Exchange CAL per user
  • 1 spare BES CAL per user
  • Spare BlackBerry handset – I’ve used 8310, 8320 and 9000
  • Spare BES actived SIM

How it works

  1. Create a new user in Active Directory (I used firstname2@domain.com for the email address)
  2. Create a new user on your BES Server and select firstname2@domain.com for that user
  3. Activate the spare BlackBerry with the SIM for firstname2@domain.com
  4. Finally enable email forwarding from the first account to the 2nd account

Exchange Email Forwarding

New email will start flowing to the 2nd BlackBerry as Exchange forwards it from the primary account to the secondary account.  Personal Address Book synchronisation can be achieved through a manual export and import, and the same with calendars.

Pitfalls

  • 2 mobile phone numbers, although one can be put on permanent divert to the other
  • 2 SMS locations – SMS messages cannot be routed from one SIM to another at the network level
  • Calendars – you’ll need to invite two users (firstname and firstame2) to the same meetings so the the entry appears on both handsets
  • 2 BlackBerry Messenger clients – this has caused confusion, with some people deleting the primary contact once the second handset added them
  • Handset rebuild – if you need to rebuild the primary or secondary handset, you MUST DISABLE email forwarding, otherwise the activation process on the handset doesn’t complete

Conclusions

This is by  no means an easy solution.  However if your users demand a 2nd handset for emergency email, it is possible.  Set the expectations right, and this just might save your bacon.


iPhone 3G

August 11, 2008

So it’s a month since the iPhone 3G launch, and I’d love to be able to say that it’s been a great month with this new device.  But it hasn’t.  It’s been a great 21 days with the new iPhone.

On the 10th July I decided that I wouldn’t be getting up early on the 11th July and queueing with the crazies.  However, I did go out to a Carphone Warehouse store at noon on Friday, only to be told that there were no 16Gb models left.  However, if I sighned up there and then I could have it couriered to me for Monday 14th july.  This seemed reasonable to me; I didn’t want to queue, andI already had a first generation iPhone so knew that I could upload the 2.0 firmware to that and have a look at the new features.

Only the iPhone 3G wasn’t delivered on Monday the 14th, I didn’t even get a phone call to let me know.  When I chased this on Tuesday, I was told to call central distribution.  On speaking to them, I was told that my iPhone would be with me by Friday 18th.  On Thursday 17th I received a phone call that it wouldn’t be with me until Friday the 25th, and would I like to opt for an 8Gb model instead since they had loads of those.  I contemplated this for an hour or so, and then said no, I’d wait for the 16Gb model.

In the end, it arrived on Monday 21st July.  It’s incredible that Apple didn’t foresee this demand and build more units.  Even if they delayed the worldwide rollout until 1st July, I’m sure they would have sold a lot more than the reported 1 million units in the first weekend.  There could be fiscal reasons for getting these sales into the 2nd quarter of 2008, or there could be the free international marketing from the frenzy outside the various Apple and carrier stores worldwide.

There are loads of reviews of the iPhone on the web, so I’m not going to do one here.  If you’ve never seen one, go and see one.  They’re great.  The Apps Store is a real addition to the iTunes Store, with loads of applications ready to download.  My favourites here are Bloomberg, WordPress for iPhone, Super Monkey Ball and PacMan.

I’ve renewed my £35 per month contract and paid £99 for the new iPhone.  At that price, I think they may well achieve serious market penetration.  I’ve been a long time fan of BlackBerry and Sony-Ericsson, but unless these devices morph into something similar to the iPhone, their market share will definitely fall.


iPhone Purchase

January 4, 2008
Through the 2007 festive season, I took a decision to buy the Apple iPhone. I had been keenly aware of the technology for some time as press coverage and the might of the Apple marketing machine had blitzed all manner of media.

Purposely, I decided not to pre-order for the launch day, and I didn’t go for a look in any of the stores as the desire for a new gadget could potentially overtake the rational mind.

Throughout December I kept an eye on the forums, making sure that there were no major glitches with the hardware or software. All reports were favourable, but I already had a business Blackberry 8310 and really couldn’t decide if I’d make use of the iPhone at all.

I was reading the PC PRO Awards 2007 magazine, and the iPhone received the 2007 Technology Innovator award. It wasn’t so much the award that roused me, but the quote that went with it;

The iPhone made every other smartphone on the market look like yesterday’s
technology, with its stunning touchscreen, intuitive interface and flawless
build quality.

With an accolade like that, how could I leave it?

I headed to a Carphone Warehouse and discussed it with the sales staff. We talked about existing number migration, and the now notorious O2 18 month contract. I was still hungry for the iPhone, and signed away £35 a month for the next 18 months. The iPhone itself was £269.

On the journey home, I unboxed it to see what features were available – the only thing was an emergency phone call. All functionality on the iPhone was unavailable until it had connected to iTunes and been registered with Apple.

So I installed iTunes 7.5 and connected the iPhone and was presented with a series of menues for registering a payment card with Apple (for iTunes purchases), and registering with O2. I already had a PAC code from my current network provider to port my existing mobile number to the iPhone, and entered this accordingly. I was allocated a temporary mobile phone number until the existing number had been ported and informed that I would get an SMS message letting me know when this would happen.

Next I had to set options for synchronising email, calendar, notes, browser favourites and iTunes. When complete, iTunes started synching to the iPhone.

One of the things that interested me was the minimal user guide that accompanied the iPhone. As a technologist I’m used to reams of pages in pdf files, often sent on CD. There was no such material with the iPhone – all you get is a Finger Tips quick start guide. This was either a major oversight, or the device was so good that you didn’t need a manual. Time would tell.

It was heartwarming to see the iPhone ask for the encryption key for my home wireless network, and then using that data conection for sending emails and browsing the web. I have to admit that typing messages was a highly error-prone experience at first, but as the quick start guide suggested, the automatic spelling correction just needs to be trusted.

The tech specs show that the operating system is based on OS X, and after using Apple Mac desktops and notebooks for a couple of months I can clearly see the similarities. The Safari and Mail applications are identical to their full blown counterparts, with the iPod application utilising the touchscreen technology. Scrolling though lists in portrait mode is easy, and coverflow takes the crown in landscape mode. It’s a beautiful way to browse your music collection.

The Phone application is very intuitive, and closely tied into your contacts. Voicemails are converted to audio files and downloaded directly to the handset. There are buttons for Favourites, Recents, Contacts, Keypad and Voicemail. With your contacts on the phone, it’s a case of touch the number and click call. You can even call numbers directly from a web page. Again, all you have to do is touch the number and click call. Considering this is the core application, it was important for Apple to get it right. The ease at which you can make calls is amazing.

Overall I’m very impressed with the iPhone. Although the data speeds are only capable of 384k max through the EDGE data services, this is more than compensated with the excellent wifi connectivity. The 8Gb onboard flash is enough for the time being, but I have several gigabytes of digital content and I’d like to get it all onto a single device. I’d imagine that once larger capacity solid state devices become cheaper to manufacture, the newer iPhones will have much more disk space.

Will it replace my beloved Blackberry? It’s too early to tell, but I’ll be writing about that in the near future.


Night at the Office

November 23, 2007

It had to happen sooner or later, the planning for the migration of hosted Exchange email and Blackberry services had been on going for a couple of weeks and the deadline had been set.
The MX record change was very smooth; we had been allocated 6.00pm GMT for the change to take place, and this was verified around 6.30pm on dnsstuff.com. Once the MX had been changed, I completed the email export from the hosting company, and imported these into the Exchange mailboxes on the new server using Outlook profiles on a workstation set up for this transition.
The interesting challenges came when configuring the Blackberries to talk to the new Blackberry Enterprise Server. In order to test this, I had requested 2 Blackberry 8310 handsets, along with Blackberry Enterprise Server activated SIMS from Vodafone. These arrived, and when powered on, showed that the handset had been connected to the Blackberry network. This was even verified by sending PIN to PIN messages between the handsets. So all looked good.
However, when connecting the new 8310 to the internal BES server using the Enterprise Activation option on the handset, the device would time out, and the Blackberry Manager would show no connection. Needless to say that this was somewhat disconcerting as I expected the handsets to function as they were brand new, and the SIMs were activated.
I searched the Blackberry Forums and came across an article about the 8300 not working with Vodafone, which was exactly what I was looking for. The problem outlined here reported the handsets as faulty, as when the SIM was placed in an older Blackberry it would work.
I hadn’t tested this, and luckily had a couple of 8800s that also needed migrating. I started by activating them on the new BES with their existing SIMs, to confirm that the handset and SIM combination would work successfully with the new BES server. This was successful. The next step was to use the same SIM in a new 8310 and see if I was having the same problem as the forum article suggested. To my surprise, the SIM activated with the new Blackberry, and all applications were working. This clearly pointed to the SIMs not working, even though this had been checked twice with Vodafone.
The final piece was to put a new SIM into a known good 8800 Blackberry and try to connect – this failed as expected. It was 4.20am and at last I knew what the problem was.
Vodafone was contacted on Wednesday, and they instantly said ‘the SIMs haven’t been activated for Blackberry Enterprise Server – I’ll do it now’ How I wish they’d said it on Monday evening.
A special thanks to Stephen Grant for helping me bounce ideas around at 10.00pm on a Monday evening!